Privacy Policy

1. Who we are

This Privacy Policy applies to the website operated by CONVERTLAB DIGITAL LTDA, CNPJ 62.175.449/0001-48, with headquarters at Avenida Nove de Julho, 873, Jardim Apolo I, São José dos Campos - SP, CEP 12243-000, Brazil ("ConvertLab Digital", "we").

It explains, in clear terms, how we handle personal data provided through this website.

2. Data provided by the user

We only collect the data you choose to provide, mainly through our contact form or when you write to us directly by email. This may include:

• Name;
• Email address;
• Phone number;
• Company name;
• Subject and content of your message.

Providing this information is voluntary, but some of it is necessary for us to be able to reply to you.

3. Purpose of processing

Data provided is used to:

• Reply to enquiries and requests for information;
• Prepare proposals and discuss possible services;
• Maintain the record of communications exchanged with you;
• Comply with legal or regulatory obligations, when applicable.

4. Communication with users

We use the contact details you provide to reply to your message and to continue the conversation about the subject you raised. We do not send commercial communications to people who have not requested or agreed to receive them, and any such message includes a way to stop receiving it.

5. Sharing

We do not sell personal data. Data may be shared only when necessary: with service providers that support the operation of the website and our communications, acting on our instructions; or when required by law, regulation, or a request from a competent authority.

6. Security

We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Storage

Personal data is kept for as long as necessary to fulfil the purposes described in this Policy, or for the period required by applicable legislation. After that, data is deleted or anonymized.

8. Cookies

This website may use cookies to enable navigation and to understand how the site is used. You can manage your preferences through the cookie banner or your browser settings. More details are available in our Cookie Policy.

9. Rights of data subjects

Under the applicable data protection legislation, in particular the Brazilian General Data Protection Law (Law No. 13.709/2018 — LGPD), you may request:

• Confirmation that processing exists and access to your data;
• Correction of incomplete, inaccurate or outdated data;
• Anonymization, blocking or deletion of unnecessary or excessive data;
• Portability, in the terms of the law;
• Information about entities with which data has been shared;
• Withdrawal of consent, where processing is based on consent.

Requests can be sent to contact@convertlabdigital.com.

10. Updates to this Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or in applicable legislation. The current version is always available on this page, with the date of the last update.

11. Contact

For any question about this Policy or about the processing of your data, contact us at contact@convertlabdigital.com.