Refund Policy

1. Scope

This Refund Policy applies to purchases made from CONVERTLAB DIGITAL LTDA, CNPJ 62.175.449/0001-48, and follows the legislation in force in Brazil, in particular the Consumer Protection Code (Law No. 8.078/1990).

2. Right of withdrawal — 7 days

Under article 49 of the Consumer Protection Code, purchases made outside a physical establishment — such as through the internet — may be cancelled by the consumer within 7 (seven) calendar days, counted from the date of purchase or from receipt of the product or content, whichever is later.

No justification is required to exercise this right, and any amount already paid is refunded in full, including shipping costs where applicable, with monetary adjustment as provided by law.

3. Digital content and ebooks

The seven-day right of withdrawal also applies to digital books and other digital content purchased online. Once the withdrawal is confirmed, access to the content is discontinued, and the consumer must stop using and delete any copies obtained.

4. Defective products or services

If a product or content presents a defect that prevents its normal use, the consumer may report it within the legal periods: 30 (thirty) days for non-durable products and services, and 90 (ninety) days for durable ones, counted from delivery or from the moment the defect becomes apparent.

If the defect is not resolved within 30 (thirty) days, the consumer may choose between replacement, a proportional price reduction, or a refund of the amount paid, with monetary adjustment.

5. Services already provided

For contracted services — such as video editing, campaign management or consulting — cancellation after the seven-day period follows what was agreed in the proposal or contract. Amounts corresponding to work already carried out and duly delivered may be deducted, and the remaining balance, if any, is refunded.

6. How to request a refund

Send a request to contact@convertlabdigital.com including:

• Full name of the purchaser;
• Date of purchase and payment method used;
• Product, content or service purchased;
• Reason for the request, when it concerns a defect.

We confirm receipt of the request and inform you of the next steps.

7. Refund method and deadline

Approved refunds are made using the same payment method used in the purchase, whenever possible. Processing on our side starts as soon as the request is confirmed; the time for the amount to appear may vary according to the payment provider, card issuer or bank involved.

8. Updates to this Policy

This Refund Policy may be updated periodically. The current version is always the one published on this page, and changes do not affect purchases already completed.

9. Contact

CONVERTLAB DIGITAL LTDA — CNPJ 62.175.449/0001-48. Avenida Nove de Julho, 873, Jardim Apolo I, São José dos Campos - SP, CEP 12243-000, Brazil. Email: contact@convertlabdigital.com.